Category Archives: Technology

AT&T Offends the Nation

When just a day ago I was praising AT&T’s customer service I am now caught up in the hoopla over the companies latest guffaw during the 9/11 Anniversary.

This picture caused an uproar, despite not having any actual ad or company branding attached to it.

This picture caused an uproar, despite not having any actual ad or company branding attached to it.

In spite of being taken apologetically down by the cellular giant very quickly, this picture has been making its way around the internet at blazing fast LTE speeds. And frankly, I agree and I am APPALLED and SURPRISED by this picture. AT&T, if you are going to use a phone in a memorial picture PLEASE use a phone that people actually buy. But a Blackberry? For shame, AT&T.

 

An Experience with AT&T

Why is good customer service such a rare part of customer service?

Having spent over 15 years in various customer service industries, nothing bugs me more than bad, inept, or apathetic customer service. Recently, that’s what I had been getting from AT&T, a company that I actually like quite a bit overall.

But 3 months ago, when I left my old job I cancelled the discount I got with them. A week or so later I went online to get the discount I receive with my new company, but it didn’t go through. It said I still had my old discount. I waited, no discount was on my bill.

So I called, and I went to stores, and I went online, and nothing got done. For 3 months I was told it should work, maybe I was doing it wrong or what have you. So, after all that time when I finally got someone who saw something was wrong and it hadn’t been removed correctly, I expressed how I was irritated that I had missed getting my discount for 3 months considering it wasn’t my fault. This was met with a ‘Yeah, that does kinda suck’ response. No discounts were offered, or given when probed.

Well, at least my discount would be on the next bill and I could put all that behind me. A week later and I find that there is a charge on the bill that I hadn’t requested. So I got online and started a chat to get it taken care of.

I got a rep named Megan Salisbury who made sure she understood my problem and quickly started working to remove the erroneous charges. It was quick and painless and she was nice enough. She then asked if there was anything else and when I mentioned I wasn’t happy with AT&T right then she asked why. I told her the story and she started working hard to fix it.

For about 20 minutes she worked to get the correct discount applied to my current bill, and it ended up being above and beyond what I would have accepted in the first place. Honestly I was floored at that, but then I asked her to get my scheduled payment canceled so I could redo it for the new amount. That’s when she really impressed me.

You see, she wasn’t able to cancel it but she started calling over to the department that could. She started having trouble getting through. She would wait on hold for 6 minutes then get dropped and tell me she was trying again. “It’s an 8 minute wait this time”, “now they’re transferring me”, “The call dropped again”, she kept me up to date as she continued having the same troubles I was used to having.

Miss Megan stayed online with me for THREE HOURS trying to get someone to do something simple but she stayed up beat and chatted with me through the whole process. She didn’t let me off of that chat session until she knew it was all taken care of.

Life, business, and the world in general would be much easier to deal with if more people took the time to care about one another’s problem as much as Megan said. To be able to make a 3 hour experience a good memory and not some bad anecdote is a real talent, a gift even.

 

I have asked Miss Megan to let me interview her and ask her about her customer service skills.

I was also blessed to find out that she is an MC, an aspiring rapper and I hope to feature her music here. It’s the least I could do to show my appreciation.

 

 

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COMING SOON:

A look at Sister Wives. You still have time to answer questions that will be featured in the blog post.

The Angry Podcaster returns. I hear he’s angry again. Keep an eye out for that video.
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Technology: Where Are We Going?

One of the best meme’s I’ve seen in recent days said, “Be nice to your parents, they got through school without Google.”

This really says a lot about where we are currently. As adults, we have gone out to the electronic sea and got ourselves a big technological wave. And in the middle of riding that wave, we had kids and told them to come along.

But what has happened is we have failed to make our kids fully realize how LITTLE technology we had growing up or what the benefits were, and there WERE benefits. And now, it’s happened so fast, that not only do they not know a life without a phone being ever present, they don’t know MOMENTS without a phone.

As a geek this has all been a bitter sweet ride. My kids have easily gotten into geek fandoms that are not ‘present day’ fandoms such as Python, board games, and vintage video games. But, at the same time, they don’t know the joy of spending an entire day outside playing in the dirt. And on long drives they haven’t found the wonder in just looking out the window and admiring the scenery or wondering what kind of people live at the end of the power lines jutting away from the road.

And before any nay-sayers pipe up saying, ‘well take the games and phones away’, I know plenty of other readers and parents understand that in todays ever increasing fast paced lifestyle a few minutes of peace due to a phone or tablet in small hands is a blessing. There is a circle here and we have to learn to deal with it.

But even more than that is what we are doing with what we have. When I was growing up and embracing the ever changing technology world there was a clear direction and a few of us following it. We wanted faster, smaller, portable, and it was a goal that the MOST of the world did not yet understand.

But now we have it. Sure, there are still people pushing the boundaries of what we can do but for the most part, we are where we were headed and MOST of the world has embraced it. But is that a good thing? 24 hour TV, phone, music, information, and more is it just too much for the average person to handle? Do we have fewer personal goals than we did 15 years ago?

There is a real need to for those few, those innovators or a new set of them, to come together and go, ‘ok we got small and portable, now what’? The next evolution of our abilities as a race needs to start taking place before we get stuck staring at screens more than dreaming of our future and working on the problems of our past.

I know the new phone is shiny and the TV is huge but stop and think what we could do now? Can we put a man on Mars or, even better, go even further into space? Can we colonize the moon or the bottom of the ocean? Can we find a way to get rid of the trash on the Earth? What is the next ‘age’ of our existence and what part can you play? We won’t find out until we take time to put away the screens and think and dream for awhile.

 

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A special post is coming! Have you seen Sister Wives? I am looking for more people to answer a questionnaire about the show Sister Wives. Answers will remain anonymous unless asked otherwise.

Also, do you have a geek obsession? I’d love to interview you about your passion. Please let me know and see your passion turned into an interview and blog post.

Would you like to see the geek review anything? Let me know as well.

For any or all of these, email GoodGeekRanting@gmail.com

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The Geek Rants about What Samsung is Doing Right

Oh but not here. You can see this post over at LatestCrunchs.

But it may raise a question in your head, “Geek, why aren’t you ranting about technology more often? Your blog IS called Good Geek Ranting, after all.”

When I started GGR, there were and continue to be plenty of personal blogs out there about tech. I felt I had a better opportunity to stick to the humor side of my geek rather than just copy other blogs. So, GGR’s direction focused on humor, I ran around various other current geek trends and eventually found my own voice.

I don’t regret this decision as I love everything that came from this blog, including my 2 books, but I am still looking to become a full time writer, hence spreading my wings and writing for other places. Starting with LatestCrunch up there. So check it out! The site is cool and has lots of great information.

Happy Easter Everyone.

 

The Geek Declares “Netbooks are tiny!”

So, here I am, back again, right back where I started from… ok, not actually. I am still in a motel, though a slightly nicer one about a tenth of a mile down from the other one. I have been enjoying training, the last two weeks we were on the phones taking calls, now 2 weeks back in the training room before hitting the floor for good.

So, I have spent a little bit of money I don’t have on a computer just to have one again. I have been going crazy only able to get on the net from my phone. So here I am, on my first ever netbook that I bought off of a list of a guy named Craig. It is working great, though, besides being incredibly tiny under my large hands, is that its pink. VERY pink. Like if people were curious about my sexuality before they would now just make the choice to say The Geek IS Gay pink. But, its what I could afford and get on short notice. I thought maybe just the lid would be pink so I could tape over it or somoething, but no, the entire hand rest is pink. I’d feel better if it were Breast Cancer Awareness Month but oh well, I’m just SO FRICKIN HAPPY to be back online no matter what.

So, what to write about? I don’t know yet. I have to get caught up on my internet-addiction. A while back I had joked I could give up a personal computer for Lent… well, it was actually taken away from me anyway and I have only been able to use a computer from a library or for work purposes at, well, work. To be gone for this long I feel unsure of what all to say at this point. There is plenty to make fun of, plenty to write about, plenty to praise about, but a starting point I do not yet have.

I hope this short ‘welcome back, me” post will suffice to allot me time to come up with something up to near par of what I’m used to posting and get my writing bug to stop itching again. So, for now, I leave you with this.

When you sell a computer, get Easeus Partition and actually DESTROY the data on you computer, anyone could have Easeus Recovery and see what you ‘thought’ you deleted.

Watch the Hunger Games, on IMAX if possible. It is awesome and worth it.

Love thy geeky neighbor, he/she is people too.

Don’t get your hair cut at Super Cuts unless you are a woman, that’s all they have practiced.

Don’t look like Sloth from the Goonies… its not fun to be compared to him.

If you are going to rob a bank, stop at the next to last one. Every bank robber caught was caught after robbing their last bank.